Diskusi HRD

Banyak metoda untuk mengukur keberhasilan suatu perusahaan atau organisasi. Beberapa tahun kebelakang ukuran keberhasilan itu kebanyakan dinilai dari financial performance dan atau market share saja, walaupun sekarang juga masih banyak yang mengunakan ukuran tersebut.
Di era Teknologi Informasi dan Komunikasi saat ini banyak pelaku di bisnis ini lebih mengutamakan kepada pertumbuhan (growth) dibandingkan dengan financial. Kita ketahui bahwa [...]

© Paul Arveson 2002

Aligning strategic initiatives to strategy is done through measurements of the performance of those initiatives. There is no other way. Therefore strategic planning and the measurement of strategy should go hand in hand.
It is widely understood that the balanced scorecard incorporates feedback loops in order to not only measure, but also to [...]

© Paul Arveson, 1999

The Balanced Scorecard text by Kaplan and Norton describes in general terms the basic ideas of the balanced scorecard concept, its great advantages over past approaches to strategic management, and a general outline of how to develop and deploy such a system. However, there are many issues involved in making a good fit to [...]

Could your organization improve its performance if you could somehow better communicate to your employees what your strategy is?  Do you have employees whose hard work is actually running counter to the organization’s goals because they have a different understanding of what you are trying to accomplish?  Do various departments in your organization focus on [...]

Most of us have heard some version of the standard performance measurement cliches: “what gets measured gets done,” “ if you don’t measure results, you can’t tell success from failure and thus you can’t claim or reward success or avoid unintentionally rewarding failure,” “ if you can’t recognize success, you can’t learn from it; if you can’t recognize [...]

The balanced scorecard is a strategic planning and management system that helps everyone in an organization understand and work towards a shared vision. A completed scorecard system aligns the organization’s picture of the future (shared vision), with business strategy, desired employee behaviors, and day-to-day operations. Strategic performance measures are used to better inform decision-making and [...]

Customer Value Proposition
The Customer Value Proposition is the unique added value an organization offers customers through its operations; the logical link between action and payoff that the organization must create to be effective.  Three aspects of the proposition include Product/Service Attributes (Performance/ Functionality considerations such as quality, timeliness or price), Image and Relationship.
Mission
A mission statement [...]

What is the Balanced Scorecard?
The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It was originated by [...]